Journal of Surgical Education
Volume 67, Issue 3 , Pages 125-128 , May 2010

A Team Approach in Communication Instruction: A Qualitative Description

Presented at the Surgical Program Directors meeting as a panel on Friday, May 1, 2009, Salt Lake City, Utah

  • Edward P. Polack, MD

      Affiliations

    • Department of Surgery, West Virginia University School of Medicine, Morgantown, West Virginia
    • Corresponding Author InformationCorrespondence: Inquiries to Edward P. Polack, MD, Department of Surgery, West Virginia University School of Medicine, PO Box 9238, Morgantown, WV, 26506-9238; fax: (304) 242-9740
    • ,
  • Theodore A. Avtgis, PhD

      Affiliations

    • Department of Communication Studies, West Virginia University School of Medicine, Morgantown, West Virginia
    • ,
  • Daniel C. Rossi, DO

      Affiliations

    • Department of Surgery, West Virginia University School of Medicine, Morgantown, West Virginia
    • ,
  • Linda Shaffer, C-TGME

      Affiliations

    • Department of Surgery, West Virginia University School of Medicine, Morgantown, West Virginia

References 

  1. Batalden P, Leach D, Swing S, Dreyfus H, Dreyfus S. Competencies and accreditation in graduate medical education: an antidote to over specification in the education of medical specialists. Health Aff. 2002;21:103–111
  2. Mery CM, Greenberg JA, Patel A, Jaik NP. Teaching and assessing the ACGME competencies in surgical residency. Bull Am Coll Surg. 2008;93:39–47
  3. Leape LL, Brennan TA, Laird N, et al. The nature of adverse events in hospitalized patients (Results of the Harvard medical practice study II). N Engl J Med. 1991;324:377–384
  4. Leape LL, Lawthers AG, Brennan TA, Johnson WG. Preventing medical injury. J Qual Improv (QRB). 1993;19:144–149
  5. In:  Reason J editors. Human Error. New York: Cambridge University Press; 1990;
  6. In:  Polack EP,  Richmond VP,  McCroskey JC editor. Applied Communication for Health Professionals. Dubuque, IA: Kendall Hunt; 2008;
  7. Arora V, Johnson J, Lovinger D, Humphrey HJ, Meltzer DO. Communication failures in patient sign-out and suggestions for improvement: a critical incident analysis. Qual Safe Health Care. 2005;14:401–407
  8. Rancer AS, Avtgis TA. Argumentative and Aggressive Communication: Theory, Research, and Application. Thousand Oaks, CA: Sage; 2006;
  9. Avtgis TA, Rancer AS, Madlock PE. Organizational Communication: Strategies for Success. Dubuque, IA: Kendall Hunt; 2010;
  10. Ajzen I. From intentions to actions: A theory of planned behavior. In:  Huhl J,  Beckmann J editor. Action Control From Cognition to Behavior. New York: Springer-Verlag; 1987;
  11. Ajzen I. The theory of planned behavior. Organ Behav Hum Decis Processes. 1991;50:179–211
  12. Greenberg CC, Regenbogen SE, Studdert DM, et al. Patterns of communication breakdowns resulting injury to surgical patients. J Am Coll Surg. 2007;204:533–540
  13. Insurance Information Institute. http://www.iii.org/media/hottopics/insuranceliabilityAccessed February 18, 2009
  14. Griffen FD. ACS closed claims study reveals critical failures to communicate. Bull Am Coll Surg. 2007;92:11–16
  15. Leonard M, Graham S, Bonacum D. The human factor: The critical importance of effective teamwork in communication and providing safe care. Qual Saf Health Care. 2004;13:185–190

PII: S1931-7204(10)00032-2

doi: 10.1016/j.jsurg.2010.02.004

Journal of Surgical Education
Volume 67, Issue 3 , Pages 125-128 , May 2010

Article Tools